Return and Refund Policy
Effective Date: June 27, 2025
At The Banana Pants, we want you to love your merch! If something’s not right, we’re here to help. Please read our policy below to understand how refunds, returns, and exchanges are handled.
Need Help?
If you have any issues with your order, contact us at:
bananapantsamy@gmail.com
Returns & Exchanges
We accept returns and exchanges for the following situations:
- Damaged or defective items
- Incorrect items received
- Size issues (on a case-by-case basis)
To be eligible for a return:
- You must contact us within 14 days of delivery
- Items must be unused, unwashed, and in original condition
- You may need to provide a photo of the issue
Return shipping:
- We’ll cover the return shipping cost if the mistake was ours (damaged, wrong item).
- For size changes or preference-based returns, the buyer is responsible for return shipping.
Refunds
Once your return is received and inspected, we’ll notify you. If approved:
- A refund will be processed to your original payment method
- Please allow 5–10 business days for the refund to appear, depending on your bank
Non-Returnable Items
We do not accept returns for:
- Digital downloads or content
- Gift cards
- Clearance or final sale items
- Custom or personalized merchandise (unless it arrives damaged)
Exchanges
Want to exchange an item for a different size or design?
Just email us within 14 days of receiving your order and we’ll walk you through the steps.
Late or Missing Refunds
If you haven’t received your refund yet:
- Double-check your bank or credit card account.
- Contact your payment provider.
- Still stuck? Email us — we’ll help sort it out.
As a small creator-run brand, your support means the world. Thank you for being part of the Banana Pants Army!